Guest Services Coordinator

Nature of Work

The role of the Guest Services Coordinator is to foster a sane, cared-for, and caring environment at Dorje Denma Ling for guests, participants, staff and volunteers. As a leader at Dorje Denma Ling, the Guest Services Coordinator commits to: meditation practice, kindness, devotion to service, and responsiveness to the needs of others.

The Guest Services Coordinator reports to the Personnel Manager.

Key Tasks and Responsibilities

  • Relates with the needs of guests from first contact throughout the duration of their arrival, stay, and departure: 
    • Liaises with Finance regarding registration and accounts payable.
    • Oversees housekeeping regarding arrivals, departures, and special needs of guests.
    • Prints reports for kitchen and housing.
    • May lead tours and relate to unexpected guests as needed and available.
  • Works with the Program Manager and Program Liaison; monitors upcoming programs for activity, database entries of housing capacity, registration, etc. 
    • Tracks Web Registration process and responses.
    • Updates Shambhala database based on program registration.
    • Manages subscriber list for DDL newsletter and emails: unsubscribes as requested, adds new subscribers.
    • Holds the long term and day to day oversight, general service and ongoing support of guests visiting Dorje Denma Ling
  • Oversees reception, registration and housekeeping
  • Oversees housing, registration and travel information
  • Supports collaboration, coordination, and communication across departments
  • Creates a welcoming, uplifted, and supportive environment for guests.


The Guest Services Coordinator is classified as a full-time, core-staff position working a minimum 30 hours per week. If a resident staff member living on the land, you will be charged at a modest rate for board and lodging, which will be deducted from your semi-monthly pay.

Other benefits include ample time for daily meditation practice, access to local Meditation Instructors, opportunities to participate in dharma classes and retreats, and free tuition for programs at Dorje Denma Ling (if your schedule permits).

Evaluation Process

After two months of employment, there will be a process of review for the Guest Services Coordinator. This process will be designed and led by the Personnel Manager and will include a review of performance, communication and practices.

For more information, contact [email protected]. To submit an application follow this link.

Printable Document: Guest Services Coordinator 2022